That’s Life Anew
WASHLET® and me

The standards of hygiene in Japan are especially high – and these come from the country’s strong distinctive culture of bathing and cleanliness. But this isn’t the only reason. Omotenashi, another essential part of Japanese culture, is just as important.

Omotenashi, an essential part of Japanese culture.

What is omotenashi?


Omotenashi refers to Japan’s unique culture of hospitality that guides how people behave within society. It’s difficult to find a totally correct translation for the word. It includes connotations that go far beyond what we would commonly refer to as hospitality. The spirit of omotenashi lies in little gestures and paying attention to the small things that others may not even notice. It’s about creating an atmosphere in which guests feel welcome and taken care of. It’s a truly genuine, heartfelt thoughtfulness and courtesy that goes beyond mere politeness – without expecting anything in return.

Hospitality in Japanese bathing culture


Since toilets are a central part of people’s everyday lives, omotenashi also plays a significant role in bathing culture. It’s important to ensure outstanding hygiene and cleanliness – as well as the greatest possible comfort and hospitality.

In Japan toilets are a central part of people’s everyday lives

Omotenashi and WASHLET®


This idea of comfort doesn’t just refer to your own use of WASHLET®, but also applies to the person who comes after you. It’s important to leave the toilet clean and tidy after use. TOTO technologies make this easy to do. They ensure they greatest possible comfort, cleanliness and hygiene.


What does that mean exactly?


Smart, dirt-resistant surfaces, the especially effective TORNADO FLUSH and automatic cleansing features are built into WASHLET®, along with a filter system for pleasant-smelling air and a heated toilet seat.

The world’s cleanest public toilets


If you travel to Japan, you’ll quickly notice that the country has the cleanest public toilets in the world – and a great deal of them are equipped with WASHLET®. Japanese airplanes or high-speed trains often have WASHLET® as well. Some public toilets are even designed like architectural gems, like the Tokyo Toilet Project in the city’s Shibuya neighbourhood. All of these toilets include WASHLET®.


Around 70% of Japanese homes have a shower toilet – showing just how common the “Japanese” toilet is in people’s everyday lives. It’s also found in nearly every hotel. If you haven’t had enough chances to experience WASHLET®, you can go to TOTO Headquarters in Kitakyushu, browse the TOTO Museum and explore the world of the original shower toilet.


Omotenashi is an integral part of Japanese culture. Whether at restaurants, train stations or cultural institutions, people everywhere in Japan keep restrooms and sanitary areas clean, fresh-smelling and extremely comfortable as part of their commitment to hospitality.

An article by

Petra Sujatta