Contact form for the customer service

I am ...

Your contact information:

Salutation

First name

Last name

Wholesale

Customer number

Street

House number

City

Postal code

Country

Phone number

Company

Your inquiry

My inquiry is about ...

Message / Error description

Product information:

Your product

Installation date

Image of your product (JPG / PNG) Ziehen Sie Ihre Datei hierher oder klicken Sie zum Hochladen Eine oder mehrere ausgewählte Dateien sind nicht erlaubt.

Proof of purchase (PDF / JPG / PNG) Ziehen Sie Ihre Datei hierher oder klicken Sie zum Hochladen Eine oder mehrere ausgewählte Dateien sind nicht erlaubt.

Product installation address

Same as billing address Different from billing address

Salutation

First name

Last name

Company name

Street

House number

City

Postal code

Country

Phone number

Vendor / Reference Partner:

Salutation

First name

Last name

Street

House number

City

Postal code

Country

Phone number

Company

Installation site:

Client Different

Salutation

First name

Last name

Street

House number

City

Postal code

Country

Phone number

Appointment with:

Client Seller Place of use Different

Salutation

First name

Last name

Street

House number

City

Postal code

Country

Phone number

Claimed product:

Quantity

TOTO Reference

TOTO Reference number i

TOTO article number

Product category

Installation date

Invoice (PDF / JPG) Ziehen Sie Ihre Datei hierher oder klicken Sie zum Hochladen Eine oder mehrere ausgewählte Dateien sind nicht erlaubt.

Error description

Photo upload (JPG / PNG) Ziehen Sie Ihre Datei hierher oder klicken Sie zum Hochladen Eine oder mehrere ausgewählte Dateien sind nicht erlaubt.

Additional comments

Yes, I have read the privacy policy and agree to the processing of my personal data. *

Submitting this form does not constitute a binding customer service request. The form is solely for the purpose of initial non-binding contact. Our specialist department will get in touch with you to discuss the next steps.
Our customer service is provided in accordance with the General Terms and Conditions for Customer Service of TOTO Europe GmbH.

I hereby acknowledge * To process a potential warranty claim, it is necessary for TOTO to receive personal data from the seller (company name, contact person, address, phone number, and email address) and the end customer (name, address, phone number, and email address) in the event of a complaint. In addition, the invoice from the seller to the end customer (name and address of the seller, invoice number, invoice recipient, product, purchase date) must be submitted to TOTO as proof of warranty.

To process the warranty claim, TOTO reserves the right to commission a repair or replacement by a certified repair company. The transmission of the personal data of the seller and/or end customer to the repair company takes place solely for this purpose and in compliance with data protection regulations.

I agree that TOTO may also inform the end customer and/or the seller of the receipt of the complaint. *

I have read and accept the privacy policy. *

By clicking submit, you confirm that you are the client (contracting party of the customer service request). You are placing a legally binding customer service order, which may incur additional costs.

* Mandatory fields