Create an enriched and more comfortable lifestyle and culture
TOTO STORIES - Introducing a series of various initiatives that embody our brand purpose.
TOTO’s Sustainable Products
Achieving Water Saving and Cleanliness
After-Sales-Service
As We Have Been, As We Will Be
“Providing a healthy and civilized way of life”—This was the vision of our founder, and it has been continuously passed on to each of our employees as the TOTO Group Corporate Philosophy. This vision has lasted over a century and serves as the center of the TOTO Group’s management and the touchstone for our craftsmanship and sales activities. We will work to ensure this vision gets passed along to future generations by delivering safe and reliable TOTO-brand products and services to customers around the world. In doing so, we will “create an enriched and more comfortable lifestyle and culture built on our plumbing products.” This is a key facet of the TOTO Group Corporate Philosophy.
TOTO's founder, Kazuchika Okura, sent a letter to the Company's second president, containing the words: “ Kindness must always come first. Your goal should be to provide good products and satisfy the customer. Accomplish that, and profit and prosperity will follow.” This message has been passed down from generation to generation of TOTO presidents as the words of our forebears. As TOTO's 18th president, I will also position this way of thinking at the core of my management activities as I lead the approximately 35,000 TOTO Group employees working around the world as we seek to increase the number of TOTO fans worldwide.
I believe that the TOTO Group's greatest strength is its people. I believe that TOTO's pride and source of corporate value is that all group employees around the world—from research and product development to production, sales, and indirect departments—share the philosophy of “ All for the customer;” and that they think of their colleagues and help each other to improve.
The environment surrounding TOTO is changing rapidly, and it is clear that this situation will only continue to accelerate in the future. To keep up with these changes and pace of change, I would like us to make decisions more quickly than ever before, without fear of failure, and place importance on communication in order to achieve this.
The TOTO Group's TOTO WILL 2030 strategy for creating shared value, which sets out the Group's vision for 2030, has now reached its halfway point. Going forward, we will continue to push ahead without fear of change, taking into account the lessons learned in Stage 1, and envisage a grand design for the TOTO Group beyond 2030.
STRATEGY
Shared Value Creation Strategy TOTO WILL2030
The TOTO Group formulated the Shared Value Creation Strategy TOTO WILL2030 with a focus on achieving a carbon-neutral and sustainable society by 2050, and aims to realize a sustainable society and achieve clean, comfortable, and healthy lifestyles by 2030.With the important material issues of Cleanliness and Comfort; Wellness, Environment, and Relationships, we are promoting sustainability management, aiming to create an enriched and comfortable future society that has no impact on the global environment and to achieve economic growth. As a result of these efforts, we will contribute to the SDGs through WILL2030.
SUSTAINABLE PRODUCTS
Sustainable Products That Balance Cleanliness and Comfort; Wellness, and the Environment
Over the last 100 years, TOTO has provided products that bring cleanliness and comfort; Wellness, as well as eco-friendly products. Under WILL2030, we defined products that realize both of these requirements as sustainable products. By popularizing sustainable products around the world, we will contribute to realizing an enriched and comfortable society that is environmentally friendly.
*Product availability will depend on the regional market
We aim for sustainable products to make up 83% of our product composition.
Sustainable Products are unique to TOTO, balancing cleanliness, comfort; wellness and the environment. In fiscal 2023, sustainable products made up 75% of our product composition. We aim to achieve 80% by fiscal 2026 and 83% by fiscal 2030