Customer Claim Form

Our products are basically maintenance-free. If you do have issues with any of our products, please have a look at our FAQs. You'll find answers to most questions here.

If you have any issues with our products, please let our Technical Service team know. Just fill out this form and we’ll be in touch as soon as possible.

Contact Us

Product

Broken product *

Installationdate *

Description of issue *

Upload proof of purchase

Upload proof of purchase (JPG)

Model number

Picture of broken product

Billing address

Suffix *

First Name *

Surname *

Company Name

Number & Street Name *

2nd line of address

Town *

City / County *

Post code *

Country *

Telephone number

Email address

Product installation address (if different from billing address)

Product installation address

same as billing address

different from billing address

Suffix *

First Name *

Surname *

Company Name

Number & Street Name *

2nd line of address

Town *

City / County *

Post code *

Country *

Telephone number *

Email address *

Yes, I’ve read the privacy policy and authorise the processing of my personal data. *

* = Required fields

Sending this form does not constitute a binding customer service order. We use this form to contact you with no obligation. The corresponding department will reach out to you to discuss next steps.

We provide customer service in accordance with the General Terms and Conditions for Customer Service of TOTO Europe GmbH.

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